Symptoms
- Detections appear in seeo but the expected email alerts never arrive
Cause
Either the alert routing does not include the recipient, or the email is being filtered before it reaches them.
Resolution
- Confirm the recipient is on the alert routing list for that site and rule.
- Check the recipient's spam and quarantine folders.
- Ask IT to allow-list seeo's sending domain.
- Send a test alert and time its arrival.
Verification
A test alert reaches the recipient's inbox within a minute.
Escalate if
Allow-listed recipients still receive nothing — seeo support can check the delivery logs.