Symptoms
- Sign-in fails, loops back to the sign-in page, or reports your account is not recognized
Cause
The common causes are: signing in with a personal rather than work email, your organization using single sign-on while you try a password, or your access not having been granted yet.
Resolution
- Confirm you are using your work email address.
- If your organization uses single sign-on, choose that path and sign in with your normal work credentials.
- If you sign in with a password, use the reset link and check your inbox.
- If your account is not recognized at all, ask your organization's seeo administrator to confirm you have been invited.
Verification
You reach your organization's home page and can see your sites.
Escalate if
A previously working account stops being recognized — contact seeo support with your work email address.