Symptoms
- Cameras are mounted and powered but seeo shows no video or no devices
Cause
The usual gap is between the cameras and seeo: devices not yet added to your site, or the site network blocking the connection out.
Resolution
- Confirm each camera has power and a network link light.
- Confirm the cameras have been added to your site in seeo.
- Ask IT whether the site firewall allows the cameras' outbound connection — installations behind strict egress rules need the seeo destinations allow-listed.
- Allow a few minutes after adding for first video to appear.
Verification
Every mounted camera shows a live view in your site.
Escalate if
Cameras have power, network, and are added, but still show nothing after 15 minutes.