Symptoms
- You are unsure who in your team should have which level of access
- Someone cannot do something they expect to (for example change a rule)
Cause
This is orientation, not a fault: access in seeo is role-based per organization — viewing footage, acknowledging alerts, and changing configuration are separate levels.
Resolution
- Decide per person: do they need to watch, to respond, or to configure?
- Ask your seeo administrator to set each person's role to the lowest level that covers their job.
- Revisit roles when responsibilities change — especially leavers.
Verification
Each team member can do their job, and configuration changes are limited to the people accountable for them.
Escalate if
You need a permission split the current roles cannot express.